OliverList is an outsourced prospecting platform. We send prospects on your behalf that match the criteria specified in your order via email to obtain appointments for you and your team.
When you validate your order on OliverList, you mandate us to generate new appointments for your teams for a period of 1 month (renewed at the end of the current calendar month), counted from the date of sending the first prospecting emails. We invest significant resources (purchase of domains, emails, mobilization of our account management and copywriting team) to implement your order, all at our expense. This process, which is 100% handled by OliverList, would not be possible if our clients had the option of opting out of the preparation phase and getting our work back for free (e.g. email sequence). If you wish to interrupt the preparation of your orders before the launch, without having completed the first month of prospecting, you may be charged a fee of 600€ excluding VAT.
After validation of this proposal, our teams will start the preparation of your order. All campaigns are managed internally by our team. The sequences are written from the briefing elements transmitted by your team in your order and are available for consultation after validation by our teams.
The number of prospecting campaigns that will be set up will depend on the number of appointments you wish to obtain. This quantity can vary depending on your target and your product. Several domain names can be purchased to prospect on your behalf.
These domains will be purchased and managed by our team once this commercial proposal is validated. Thereafter, a Google Workspace Professional account will be set up and the number of email addresses used will depend on the number of appointments you want. This quantity can vary depending on your target and your product. The implementation costs as well as the configurations (email warm-up, CNAME, SPF, DKIM, DMARC, etc.) will also be taken care of by our team. The number of Oliverlist Professional accounts that will be set up will depend on the number of appointments you want. This number can vary depending on your target and your product. It can be adjusted by the project manager in charge of your account.
We insert in each of the prospecting emails links to make appointments. If you wish, you can synchronize your agenda with our platform so that we can take into account your real availability. If you do not synchronize your calendar with our platform, the default availability (configurable on your interface) will be used. Aivoni's business developers do not participate in the meetings sent to your sales representatives. We are only involved in the appointment setting process and in the reprocessing in case the prospect is absent from the appointment.
The generated appointments are stored in two places:
For an appointment to be considered "qualified" (and therefore billable), it must meet two criteria:
If an appointment is not qualified, we allow you to report it to our team via our platform so that it will not be charged. However, it is important to note that reporting appointments is subject to conditions, as specified below in this document.
An appointment whose person and/or company does not match the precise targeting criteria defined in your order (location, company size, industry, job title). Please note that this information comes from Linkedin.com, which will be the reference base in case of a request.
An appointment or the person does not show up on the day of the meeting.
Appointments that are considered "unqualified" may be reported. However, it is your responsibility to report these appointments as such on our platform.
The level of interest of the prospect: Our role is to put you in contact with people who are part of your target, by prospecting them on your behalf, from a series of prospecting emails that present your company. The objective is to allow you to meet new interlocutors and to create short, medium or long term opportunities. However, it is important to note that we do not manually pre-qualify appointments before the meeting based on criteria other than those presented above. For example, the level of interest of the prospects (e.g.: Budget, Timeframe, Short-term project) is not part of the criteria used to evaluate the qualification of an appointment.
A prospect you already know, but who has not been added to your exclusion list: We allow you to easily add the list of your prospects, customers, partners to the platform in order to avoid them being contacted by our teams.
We strongly recommend that you do this to avoid contacting your current or former prospects. If an appointment is made with one of your prospects and he has not been added to your exclusion list, the appointment will be considered valid.
Targeting criteria other than those presented on the platform: The segmentation of prospects that we send you allows you to finely target your prospects in your order, according to criteria such as their function, their geographical location, their sector of activity or other. In 99% of the cases, these criteria are sufficient to cover all the targeting criteria necessary to identify your ideal prospects. However, please note that external criteria (e.g., tools used, business criteria specific to your sector of activity, revenue) cannot be used to disqualify a prospect. Make sure that the targeting criteria you have are sufficient to identify the right prospects for you.
Within the framework of our collaboration, Oliverlist gives you the right to verify the conformity of the appointments with the target initially defined in our contract. Thus, if a scheduled appointment is outside the target defined in your order. You have the possibility to report it so that it can be removed from the invoice.
Note: Reporting an appointment must be done before the appointment starts. As soon as the appointment starts, the button for reporting an out-of-scope appointment will be blocked. Furthermore, by reporting an appointment you commit yourself not to have had any contact with the company/person concerned before the report (phone contact, e-mail, etc.).
Finally, the report must be established on tangible criteria (see target contract) to be validated by our team.
You may report an appointment if:
The steps for reporting an appointment are as follows:
Once reported
As part of our collaboration, Oliverlist will take care of rescheduling "no-shows" if they are reported less than 24 hours after the start of the appointment. You can report an appointment if the prospect did not show up at the agreed upon time on the video conference link and you were unable to reach them on the phone number they provided.
The steps for reporting an appointment as "absent" are as follows:
Our team will call the prospect to reschedule the appointment, introducing themselves as a member of your company. If we are unable to reschedule the appointment, it will be considered a "no show" and will not be billed.
If you manage to reach the prospect in the meantime by your own means, or if the prospect calls you back, do not forget to inform us on the Oliverlist platform. This way, we will stop the callback sequences while avoiding an embarrassing call from the prospect, who will not understand the reason for our call when an appointment has already been rescheduled.
To tell us to stop a sequence of reminders:
Warning: If you forget to indicate a prospect as "valid" after an appointment has finally taken place and one of our business developers has feedback.
If you forget to make an appointment with your prospect, the appointment will be given as "valid". Moreover, you expose yourself to an increase of the price/appointment up to 10% of the initial price considering the additional work generated by this supervision with our teams.
The sales representative concerned will have to manage the rescheduling of the appointment himself. The appointment will be billed on the original date.
All exchanges with our team are done via the Chat located at the bottom right of your customer interface. This is the preferred channel of communication for any question related to the follow-up of your appointments. You can also, if you wish, contact us at the following address contact@oliverlist.com
Appointments are collected at the end of each month or when your account reaches a predetermined amount called the payment threshold, whichever comes first. An appointment is considered billable (i) if it has not been reported as "absent", (ii) if it has not been reported as off-target against established criteria, and (iii) twenty-four (24) hours after the appointment date and time.
This is the cost amount at which billing is triggered. It starts at a fixed level of three hundred euros (€300). It automatically increases by one hundred euros (€100) if your costs reach this threshold before the end of the monthly billing cycle.
We allow you to subscribe, if you wish, to additional options, invoiced in the form of licenses. These options are billed on a monthly basis, at a predetermined price on the platform.
A free trial period may be offered for these options. Once the one month trial period is over, the option will be billed to your account on a monthly basis.
You can stop your subscription at any time from your account settings. Any month started is due.
You can request the interruption of your appointment orders by notifying our team via support@oliverlist.com. The interruption of the campaigns will be effective:
at the end of the calendar month if your campaigns have already started
30 days after the start of your campaigns (sending of the first email) if your campaigns have not yet started
Please note that the termination of campaigns only affects the cessation of sending new emails to your prospects. New appointments can still be made up to 30 days after your termination. After this period, the generated appointments will not be charged.
